"What is the Virtual Office?"

The Virtual Office can be considered the "back end" of your website.  This is the area of your website that allows you to make modifications to your site content.  In essence, this is the control panel from which most of the information on your website is housed and drawn from.

If you have an Advanced Access website you have a Virtual Office.

"Where is my Virtual Office and how do I log in?"

Your Virtual Office is normally accessed by a special login area.  Depending on which version of our website you have, you will login in one of three places:

• For those of you who have our Classic Package 2.0 and 3.0 website, you simply need to go to the home page of your website.  From here, scroll to the very bottom of this page and look in the lower right hand corner.  You will see a small padlock icon sitting in that area.  Click there, enter your password and you’ll be logged in.  See image below for an example.

• For those of you who have a Broker, Premium, Deluxe, or our Classic 1.0 website you will need to visit http://www.aavirtualoffice.com to log into your virtual office.  Once this page has opened up, you will be prompted for your username and password which once entered will log you in to your Virtual Office.

"I lost my password, how can I retrieve it?"

If you have lost your Virtual Office username and/or password, contact Customer Support by phone (866)518-1571 or via email at Support@AdvancedAccess.com  We will be more than happy to retrieve that information for you..

"Can I change my Virtual Office Password?"

You may change your Virtual Office password at any time.  See below to learn how:

• Classic Package 3.0:  To change your password you will need to login to your virtual office.  From here click on “Contact Info” and then “Manage Your Info”.  Once this page opens you should scroll to the bottom of the page.  The last option there is “Change Your Virtual Office Password”  Simply type in your old and new passwords and click update and you’re all set.
   

• All other Websites:  To have your Virtual Office password changes, you will need to contact Customer Support at (866) 518-1571.

"How do I add a listing?"

To add a listing to your Advanced Access website you will want to follow the steps below:

• Classic Package 3.0 Website Users - Login to your Virtual Office.  Next, click on Property Tools and then List Now.  Lastly, click on Add Listing and begin entering information related to your listing.
   

• Classic Package 2.0 Website Users - Login to your Virtual Office.  Next, click on "ListNOW v3.0", which will be the first option on your left after logging in.  From here, simply click Add A New Listing to begin adding your listing information.
   

• Other Website Users - Login to your Virtual Office.  Next, click on "ListNOW v3.0", which will be the first option on your left after logging in.  From here, simply click Add A New Listing to begin adding your listing information.

This option is available only to users of the Classic Packages 2.0 and 3.0. If you are using any other type of website, please contact Customer Support for information on upgrading to our Classic Package 3.0, or simply click HERE to sign up!

• Classic Package 3.0 Website Users - Login to your Virtual Office.  From here click on “Design Center” and then Template Manager.  Once the page loads you will see a small blue link that says “View Templates”.  Click this link so that you can begin viewing all of the templates available to you.  When you see a style you like, click on the color which will present you with a preview of what the template looks like.  If you like the template, simply click “Use This Template” and it will switch over automatically.  If you do not wish to use that template, click “close details” to begin viewing template selections again.
   

• Classic Package 2.0 Website Users - Login to your Virtual Office.  Next, click on Admin Options and then Template Manager.  On the next page under step 1, click View Templates.  Click this link so that you can begin viewing all of the templates available to you.  When you see a style and color you like, click on the color which will present you with a preview of what the template looks like.  If you like the template, simply click “Click Here to Use This Template” and it will switch over automatically.  If you do not wish to use that template, click “Click Here to Go Back” to begin viewing template selections again.

"How do I make changes to my homepage?"

Classic Package 3.0:  For those of you, who have the latest version of our website, follow these steps

Classic Package 2.0:  For those of you, who have Classic 2.0 websites, follow these steps.

CLASSIC 3.0

Login in to your Virtual Office, click on “Page Manager”, and then click “Home Page”.

Add / Edit / Remove Text -

Simply click your mouse where you would like to add/edit/remove text and begin typing.  You may also copy and paste information into your Home Page editor.

Add / Edit / Remove Images (pictures) -

To add images you will want to examine the two toolbars at the top of your Home Page editor.  Take a look at the second or bottom toolbar.  You should see a little yellow box that appears to have mountains in its background.

• Click the image button on the toolbar (little yellow box) to pull up your options for uploading an image.
   

• Once this window has popped open you will see a button that reads “Browse”.  Click it.
   

• Now you will have a smaller window open that allows you to browse through the contents of your computer's hard drive.  Locate your file and double click it.
   

• Click the button that reads “Upload”.
   

• Once the upload process has completed you will see your image near the bottom left of the window that’s currently open.  At this point, click the button that reads “Insert Image”, which will place the image into your Home Page editor.
  

When you are finished editing your Home Page, be sure to click either "Save & Continue" or "Save & Exit" to preserve your work.

Special Note:  Some images you upload may be very large.  Although you can resize them using the 3.0 Virtual Office's File Library, it is recommended that you resize them before the upload process.  This will help you avoid long upload times.  You will also want to remember that you can make as many changes as you need, but that nothing is permanent until you click either Save & Continue, or Save & Exit.

CLASSIC 2.0

Login in to your Virtual Office, click on the “Admin Options” tab, and then click “Homepage Info”.  On the following screen, you'll notice the words “Click HERE to change your homepage text”.  Click on the word "HERE" to proceed.

• Adding Text - In the toolbar at the top of the page, click the button that says "Add Item"
   

• Adding Images (pictures) - In the toolbar at the top of the page, click the button that says "Add Photo"
   

• Editing Existing Text or Images - Click "Edit" to the left of the body of text that you wish to make changes to

When you are finished editing your home page, be sure to scroll to the bottom of the page and click "Update" to preserve your work.

Special Note:  Some images you upload may be very large.  It is recommended that you resize them before the upload process.  This will help you avoid long upload times.  You will also want to remember that you can make as many changes as you need, but that nothing is permanent until you click Update.

"What and where are my Intellicards, and how do I use them?"

The Intellicards program is an email marketing solution that allows you to compile large groups of email contacts which then enables you to send e-cards (highly colorful and appealing emails) out to them at any time.  This gives you the effortless ability to keep your fellow REALTORS®, prospects, past clients, or even friends and family members up-to-date with any new listings you may have, or even to send out general news that you’d like to make them aware of.

Every Advanced Access client receives Intellicards Lite, which is the free version of the program.  You can access Intellicards and Intellicards Lite by logging into your Virtual Office.  On all versions of our website the Intellicards option will appear on the opening page of your Virtual Office.  Simply click on it to enter the program.

After logging into the program you have several options that you can choose from.  They are as follows:

• Address Book:  Allows you to set up new contact lists and add contacts/recipients to these lists

• Create Intellicard:  Allows you to begin creating your own custom E-Card

• Campaigns:  Allows you to set up specific times for certain E-Cards to be sent out to any of the individuals in your Address Book.

• Calendar:  Allows you to view when and what E-Cards have been sent out, viewed, and received.   This also allows you to view any campaigns that you have scheduled.

• Saved E-Cards:  Allows you to view, edit, and send out any E-Cards that you’ve created in the past.

• Preferences: Allows you to modify how the Intellicards program behaves.  This includes how the program handles and treats campaigns, and your personal information and any images you may be using for your signature.

"Can I have FTP Access?"

Advanced Access does not support FTP access for any of its websites.

Every Advanced Access website is created with a Virtual Office, which allows you to make real-time changes to either your entire site or specific pages, depending on the type of site you have.  FTP access is only necessary for sites that do not have a Virtual Office.  If you are unsure how to make a particular change in your website, contact Customer Support for assistance with this.

"Can I use Virtual Office on a MAC?"

"Can I use Virtual Office in a browser other than IE?"

The Virtual Office is designed to operate using Internet Explorer. It will not be 100% compatible with other browsers.