Please feel free to forward these Marketing Tips to friends and family!  If your friends are not subscribers to Advanced Access, they can sign up for our Weekly Marketing Tips RIGHT HERE.  

Our NEW Customer Service Division
Guarantees FASTER, More Efficient Service

YOU are our #1 Priority . . .

At Advanced Access we recognize that YOU -our valued customer - are the only reason our company exists. We will always be thankful that although other options are available, you chose to trust Advanced Access with your business. In return for your confidence, we are committed to providing the most INNOVATIVE products, the LATEST technology to make your job easier, and most importantly, RESPONSIVE and efficient customer service.  

YOUR satisfaction has always been our number one priority. We're excited to be part of a larger company with more valued clients than we had ever imagined, and we realize that in order to ENSURE your success, we need to take our customer service to a new level.

Top Notch Customer Service 

Customer Satisfaction begins with the people we carefully select to carry out the day-to-day duties of meeting your needs. We employ a team concept with your success as our goal. To accomplish this, we choose only top-level Customer Service Representatives to serve our valued customers. We feel very fortunate that we've retained all of the same friendly, helpful people with whom you've already worked.  

How Does The New Customer Service Plan Benefit Me? 

  • An entire TEAM to serve you - Under our new plan, we don't just have one contact person to manage your account; instead we've restructured our concept so ALL of our customer support representatives work together for your benefit. You now have your personal "power team." 
       

  • IMMEDIATE response time - What this means is that when you call in, instead of having to wait for your assigned representative to return your call, you will be immediately connected to a highly skilled agent. In the unlikely event that all of our agents are busy with calls, you will be put through to voice mail, which will allow the very next available representative to call you right back.
       

  • Response to your e-mails in 24-48 Hours - When you e-mail us, your request will be assigned to a representative, and you will receive a confirmation with an "Issue Number." If your request is a "quick change" the representative will take care of it for you. If it is a design change we will send it to the design department to be completed and we'll let you know when we're finished.
       

  • ONE Direct Number, ONE Direct E-mail Address - "What was that person's extension?" "How do you spell that person's e-mail address again?" "What was their NAME???" These concerns are a thing of the past. No longer will there be any need to remember more than one phone number or e-mail addresses. Just one of each.

Toll Free - (866) 518-1571
E-mail - Support@AdvancedAccess.com

(Be sure to post these on your computer and in your address book!)

The above phone number and e-mail address put you next in line to a Customer Service Representative. This way, it doesn't matter how busy one Representative might be; an entire team is working for you. 

  • Expanded Hours of Service. Effective immediately, we have expanded our hours of service for two additional hours per day. Our new hours are from 7:00 a.m. to 6:00 p.m. Pacific Time, Monday through Friday. 
       

  • Accountability - All of your Customer Service Representatives share the same database, so they know everything we've been doing with your account. They are each well equipped with all the necessary tools to ensure that your questions are answered right when you call or e-mail. If your question requires further research, we have managers standing by. All of this means FASTER and more RELIABLE service for you. 

Our Goal is Your COMPLETE Satisfaction 

We know that you will be delighted with the extraordinary level of service in our new Customer Support system. We have thoroughly tested the technology behind our system, and we will be closely monitoring our response time and YOUR success with our new system. Nothing is more important to us than your satisfaction, and as always, we welcome your comments, suggestions, and feedback. If there is anything we can do to make your experience with Advanced Access more pleasant, please do not hesitate to contact us ANYTIME. 

As always, we thank you sincerely for your business and support. Don't forget our NEW Customer Service HOTLINE with ONE Direct Number, and ONE Direct E-mail Address:

Toll Free - (866) 518-1571
E-mail - Support@AdvancedAccess.com

Link Popularity Update

IowaHomes4u.com is an agent website located in Des Moines, Iowa.  They have a link program set up where you can trade links through your website, or pay for extended advertising.  

The cost is free for their first program and goes up from there. 

Here's how to get started

- Choose which package you would like to do. 

- Follow their directions and email them your website details.  They will need your website address, name, and description of your website.  

- You will then need to place their website in your favorite links section.

If you have any questions on adding a reciprocal link from your site please don't hesitate to contact us.

Read the following from real estate professionals who are using Advanced Access' Marketing Tips to their advantage:

"Wow...I just love all of the new Intellicards! These are such creative new designs. My only problem was in trying to decide which one I wanted to send first:-)

I usually answer emails, check my stats and send out my prospect matches between 6 and 7am so imagine my surprise when I saw all of these great new designs. I just grabbed a cup of coffee and had to preview every one and plan for the homes I would list and sell so that I could try them out for all of my clients!

Angie, you and Advanced Access really do "get it" when it comes to design and service. You're the best!

Judy Peterson
Prudential Fox & Roach

"Hello Justin:

I am writing to let you know what tremendous service I have received from Emily!  I have needed quite a bit of help with the start up of my real estate web site and Emily has been there for me every step of the way! She is very responsive and is extremely versed about your products.

Thank you for providing outstanding service and for putting together such a great team!!"

Sincerely,

Jill Penney

Advanced Access
8101 East Kaiser Blvd, Suite 300 Anaheim, CA 92808
Toll Free: (866) 518-1571
Monday - Friday, 7:00 am - 6:00 pm (Pacific)
Saturday & Sunday, 7:00 am - 4:00 pm (Pacific)
Email: Support@AdvancedAccess.com
Website: www.AdvancedAccess.com

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