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Advanced Access Holiday Office Closure

Advanced Access will close its offices on Monday, February 16th, in observance of Presidents' Day. Normal office hours will resume on Tuesday, February 17th, 2004.

Needless Infection Fears!
The latest tip by Stephan Canale

Every time a new major virus makes its way through the Internet, countless individuals suffer from needless infection fears, and for good reasons. You sit down to check your email, and find messages that are either:

  • From individuals warning that you have sent them a virus
  • Automated "You have sent a virus" replies from email systems
  • Bounced messages with infected attachments that you didn't send

No matter how careful you are in protecting your computer, your pulse quickens and you begin to have doubts that perhaps your system has somehow been infected.

Before becoming too alarmed, keep this in mind: Almost every successful virus campaign now "spoofs" the sending address.

The Implications of Spoofing:

In the good old days (just a few years ago) viruses would send copies of themselves with the actual "From" address that belonged to the infected machine's owner. Because this made contacting and warning senders very easy, infected computers could be quickly identified and cleaned, or at least turned off.

In order to spread their creations more efficiently, virus writers began instructing their programs to use fake addresses in the "From" field when sending infected emails to others. This tactic effectively prevents recipients from knowing exactly who sent them the virus, and so they are unable to warn the appropriate individuals.

While effective, this tactic makes it fairly easy to identify incoming viruses, thereby preventing infection. For instance, many recent variants have claimed to be "security updates" from Microsoft. Once users have been warned to watch out for emails appearing to be from Microsoft, and are made aware that Microsoft does not email executable attachments, infection rates can be reduced.

To overcome this, the most popular methodology now uses random, but real, email addresses for "spoofing" the sending address. After infecting a computer, most viruses will collect actual email addresses not only from email software address books, but also from received emails and even unrelated files such as word processing documents. When sending infected emails to others, the virus will most often randomly insert one of these addresses into the "From" field.

The effect of this tactic is that you never really know who sent you the virus, and as a result, you cannot warn them. Due to the random nature of the address selection, you will occasionally even receive a virus email where it appears that you have sent a virus to yourself!

Spreading the Fear

This brings us to the mechanisms that create widespread fears of infection:

  • Individuals who are still unaware of the spoofing process will warn you about viruses you never sent, as they simply reply to your spoofed address to warn you.
  • Further, the vast majority of email servers are programmed to send such warnings automatically when anti-virus scanning software determines that an inbound email is infected.
  • Finally, many of the addresses collected by the virus will no longer be valid, and the average email server will "bounce" inbound infected emails to the "spoofed" sender. Worse yet, a majority of email servers do not scan emails sent to invalid addresses, so the bounced email will often carry the infected attachment completely intact!

Unfortunately, in each case it is not the actual sender who is being notified, but the owner of the "spoofed" address. After receiving enough of these types of emails, even the most cautions and diligent user is understandably going to have some concerns.

However, once you understand the methodology of the viruses and also of the behavior of the typical email server, you soon will realize that receiving such emails has nothing to do with being infected, but instead it is a result of your popularity, in a sense.
Consider that the more email you have sent, and the more people who have your address saved in their email software, the more copies of your address there are in circulation, and thus available for use in spoofing by infected systems.

Who's to Blame?

At this point you might be asking yourself "Why does everyone still continue to send warnings to "spoofed" senders?"

Individuals who send personal messages warning of infection make up a miniscule fraction of such warnings and can be excused for such ignorance by their good (if misdirected) intentions. Those who manage email servers on the other hand, deserve no latitude.

It is highly unlikely that any email administrator is unaware of the vast use of "spoofing" tactics by viruses. It's also hard to imagine that they do not realize that such virus warnings typically outnumber the viruses themselves (viruses are often blocked, the warnings seldom are).

Finally, it's actually arguably negligent that so many systems will bounce inbound email without first scanning for viruses. Failure to do so essentially offers aid to virus writers by further spreading infection to innocent users who have had their address "spoofed."

Stop the Insanity

First, if you receive an infected email, don't bother sending a reply. It won't reach the owner of the actual infected machine.

More importantly, the next time you receive an automated virus warning or a bounced and still infected email that you didn't send, complain to the owner of the system that sent it. There is no good reason that email administrators cannot change their policies and behaviors to acknowledge the reality that such emails are an irresponsible nuisance to millions of innocent users.

If they resist, remind them that the "From" address is seldom, (if ever) the actual sender anymore. They know this, but remind them anyway.

Further, point out the potential consequences of bouncing infected emails that were sent to invalid addresses. I doubt you'll find any email administrator who wants to aid the authors of such viruses. If they insist that they must bounce emails to inactive accounts, at least suggest they run these message through their virus scanning systems first.

Finally, relax. Do your best to diligently avoid infection, but don't panic just because someone accuses you of sending a virus, or because of a bounced virus email.

Ironically, if your computer actually is infected, the bounces and warnings will likely never reach you, they're being sent to someone else!

Copyright Stephen M. Canale 2004

In addition to instructing GRI programs for a number of state associations, Stephen Canale has spoken at hundreds of conventions and seminars in 45 states over the last several years; covering a variety of subjects relating to real estate, sales and technology. For information on seminars, software or Canale's Tips & Tricks newsletter, visit: www.canale.com
 
Stephen M. Canale
Speaker, Trainer & Author
Preparing Professionals To Compete In Tomorrow's Marketplace (tm)
 
Canale Calc - Financial Software for the Palm
Canale's Tips & Tricks at www.canale.com
 
 
Advanced Access Mail Center
 
In your Advanced Access 'Mail Center' you may have your 'Catch-All' turned on to accept all emails at your domain name. This feature is turned on due to common misspellings. For example, if your email address is Lauren@YourDomain.com, and a potential client emails you at Laren@YourDomain.com, that email address will still reach you.

If you feel that email spam is getting worse in your account, please feel free to login to your Mail Center in your Virtual Office and ‘delete’ your catch-all email address. This is listed as
anything@YourDomain.com.
 
    
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 E-Mail Signatures

Your e-mail is an extension of your business, so be sure you have an effective signature on all of your online correspondence. Your signature should include your pertinent information, and entice your recipients to contact you or to visit your website. Click here for more details.
   
    
   
   
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 Intellicards v3.0

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Read the following from real estate professionals who are using Advanced Access' Marketing Tips to their advantage:

We have had a website with Advanced Access now for about 3 years. Since upgrading to the Classic 3.0 package, our site traffic has really taken off.  Being able to manipulate our site has become a lot easier, not to mention the new tools added.   Our site is now ranked in the top ten on google for 7 search terms, with 2 number one spots.  As a result, we are getting more traffic than ever before. Keep up the great work and I can't wait for the next upgrade!

-Charles Richey
Webmaster

"I am in my second year with AA and I am delighted about the new changes. The template websites are more becoming a personal site with all the possibilities. For busy people your set up works the best.

Lately I have been approached by many website providers, some with excellent programs. But I think the AA system for Realtors is one of the better ones. Lately I recommended AA to one agent in my office and she just signed up with you. Thank you!

Ronny Geenen
 

 

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