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Looking For YOUR Customer Service Feedback Our primary goal at Advanced Access is to build long-term relationships with YOU…our valued clients. We TRULY CARE about your satisfaction and success with our products and service. Knowing that you have many choices for your web design and hosting, we're sincerely grateful you've chosen us. So, what do we do to ensure we continue to provide the service you expect and deserve? Recently we introduced a NEW online Customer Service Survey so we can learn your feedback about your experience with our support staff. The survey is related to a previous encounter with our Customer Support Staff and asks that you let us know who you interacted with. We understand your time is valuable, so the survey only includes a few questions – just a quick “Scale of 1 to 5” rating of your experience. A comments field is also provided for additional explanation. Your responses are important to us, and we read EVERY survey that is submitted. We use your ideas to improve our overall web products and services; in fact, many of our best program and policy upgrades and improvements have been a result of YOUR suggestions. We invite you to take a few moments to fill out the survey if you have recently called or emailed with one of our Customer Support Representatives. Your response will help us serve you more efficiently. www.advancedaccess.com/CS_Survey/ Here is a survey from one of our clients, Nick Latvys, after his recent email correspondence with our representative, Westin Shafter: Reason You
Contacted Us: Domain
Name(s) Next time you call Advanced Access for Customer Support, don’t be surprised if your representative mentions the Customer Service Survey! This month we’re sponsoring a contest with a cash prize for the highest number of surveys received for service by any individual customer service representative. In addition, various incentive programs will be offered to our employees based on the feedback received on their forms. We are confident that your feedback on Our NEW Customer Support Survey will help Advanced Access serve you better. Thank you for your continued business and support.
Read the following from real estate professionals who are using Advanced Access' Marketing Tips to their advantage:
"Danielle Kunde worked her butt off in
helping me get my site up and running! Thank you so much. She is
an asset to your company and I have no problem recommending her
and your company to anyone!"
Bryan Greenleaf "Just wanted you to know what a great customer service department your company has and special kudos to Leah Lutz for helping me to create a "home value" form for my website. I would like to complement her on the hard work she did and for understanding my questions and putting it all together. That is why I always have recommend your company to any new agents I work with. Also, another kudos to Jeff P. who help me today to finish the form." Marc D. Schwartz
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