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How
to Make Your Business Card Stand Out
Best Tips for Putting Your Future in the Palm of Someone's Hand
by Debra Traverso,
M.A.
Make no bones about
it-business cards are more than a formality. An effective card
(emphasis on the word effective) is arguably the best marketing tool
you can use in building a business.
Besides being a
succinct reference tool so clients can easily recall and reach you,
business cards have evolved into being the perfect visual aid to
enhance in-person introductions and, done well, serve as a mobile,
one-dimensional, mini reflection of their owner. As such, business
cards should be created with the same care and thought that you put
into creating your entire career.
Read Between the
Lines
Just because your
card worked 10 years ago, doesn't mean it still works. As you've
seen, commercials on TV and radio have matured through the years,
and so must the commercial on your card. When prospects read your
card, they don't just glean information anymore. Marketing
progression has taught them, however subliminally, to assimilate
cues about:
-
Your work and how
you do it
-
Your personality
and how you view yourself
-
What you stand
for and how you want to be perceived
-
Your cleverness
and business planning
-
Your level of
focus on the client
-
Your
understanding of the client's needs
Phew! Who'd have
thought that so much was conveyed on a business card? Think about
it-when you look at cards from other service providers, regardless
of the service, you can tell a lot about how those providers view
their work and how customer-focused they are (or aren't).
The 'Must Haves'
Include all your
contact information: name, company, company's logo, address, e-mail,
phone numbers, and Web page if you have one (and you should!).
However, before concluding that "I do all that," let's take a closer
look:
-
Name - If your last name is hard to pronounce, consider
putting the phonetic spelling in parentheses so that people won't
hesitate to call you for fear of embarrassing themselves. (Get
help with phonetic spellings at these sites:
www.genealogymagazine.com/surnames2.html and
dspace.dial.pipex.com/town/square/ga40/phonetic.htm.)
-
Company - Whether the company names appear alone or embedded in
a logo, opt to keep it small, just large enough to read. Make your
name larger (where allowed by law). Real estate is a people
business; as such, people want the relationship with you, and only
an affiliation with your company. As such, you are probably more
pertinent to them than your company.
-
E-mail
- Keep your eAddress professional.
-
Phone numbers - Without a doubt, a stack of phone numbers is the
number one mistake REALTORS make on their business cards. Instead
of saying "Look how easy I am to reach," those crowded cards say,
"Look how hard you'll have to work to find me." Solution:
Subscribe to a unified messaging service that will help you clean
up that card by consolidating your phone, cell and fax numbers
into one number. (Added benefit: Such a service will also ease the
unreliability and high prices that come with using a cell phone
alone. What's more, if everyone in your office uses the service,
it will replace your costly and often-unreliabile in-house
voicemail, and will network multiple offices at no capital
expense.) Next, add your broker/owner number to your card, and you
only have to make space for two numbers instead of four or more!
Still not convinced? Then see the latest NAR stats which suggest
that prospects will move onto another card before they'll tackle
your mountain of numbers. (Learn more about one-number-does-it-all
at
makejustonecall.com.)
-
Web page - Choose a memorable and unique domain name; this way,
it will double as an offline marketing tool, supplementing and
pulling together your marketing efforts into a cohesive theme.
Best bet: Domain names should be descriptive and serve to identify
your target market. Ideally, the domain name would also contain
keywords that potential clients would use while searching. This
simple focus will improve your site's search engine rankings
dramatically. Be sure, however, to register your personal name as
a second domain name that is directed to the same site; this will
assist current clients who might now search for you by name.
You should also
include your unique selling proposition (USP), a tagline, or some
brief mantra that explains how you differ from your competition. To
the general public, REALTORS all look alike-make it clear how you
differ so prospects will want to work with you and only you.
Fortunately, because you've cut down on your telephone numbers
(above), you now have room to add your differentiation (but limit it
to 7 or fewer words).
Use color stock or
color ink. And Yes!-use your picture. Prospects have an easier time
remembering a conversation or encounter when they can tie it to a
face. Capitalize on that recall opportunity by adding your picture.
Little Things Mean
A Lot
Once you've
established the basics that you must include, it's time to jazz 'em
up. Why? Because people remember clever people. For example, who
could possibly know every street in your town? Make it easy for
clients to find you-Enhance your address with a landmark, placed in
parentheses: (Beside Route 70) or (Behind K-Mart.) Another example:
Now that you've adopted one powerful phone number rather than four
weak ones, give it an explanatory name: "Find-Me-Fax-Me," or "Reach
Me 24/7" or "Reach Me Instantly."
Let's Hear It for
the Backside
Savvy REALTORS have
a compelling and well-thought-out 30-second commercial prepared for
first and unexpected encounters. Then, they supplement their
introductions with a visual aid-their business card. Hopefully,
they've also used the back of that card to reinforce information
that they verbalize during introductions, or tidbits that support
their marketing focus.
Other
back-of-the-card information that might fit your marketing focus
includes: a pithy mission statement, testimonials, a brief (but
unique) bio, a calendar, interest rate guidelines, facts about your
town. The idea is to make the information worthy of saving and
referencing. (For more ideas, check out this article by "The Idea
Lady" at:
www.idealady.com/otherside.htm.)
The Never Evers
-
Don't cross
out-or use stickers to cover-outdated information. Always carry
current cards. Most people immediately translate "My new cards
haven't come in yet" as "I'm cheap, so I'm using all these cards
before I order more."
-
DON'T USE ALL
CAPITAL LETTERS BECAUSE THEY'RE TOO HARD TO READ.
-
Avoid
hard-to-read typefaces. If in doubt, leave them out.
-
Slow down!-Give
your cards a test run. Ask a friend who wears reading glasses to
review them. If their arm isn't long enough, your card is a no-go.
Compare Cards
Final piece of
advice: Collect and compare cards. Years ago, this author had to do
just that for a huge marketing project in graduate school. Results:
Her initial impressions were the very same as her final assessment.
The only difference was that her final assessment involved hundreds
of hours of review, debate, analysis, surveys, interviews, and study
of graphic elements. So, go with your immediate reaction and save
yourself the drawn-out study. Spread your collected cards on a
table. You'll know almost instantly which ones are winners and which
don't work.
Debra Traverso,
M.A., is the author of hundreds of articles and five books
(published in eight languages), a speaker, marketing consultant (for
Fortune 50 companies), regular lecturer at Harvard University, and
vice president of One Call whose Mobile Manager service for Realtors
she describes as "quite simply the best marketing and communication
tool I've ever used. No exceptions. That's why I hang my hat here."
She can be reached directly at dbtraverso@AOL.com.
Article
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