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Turn Listing Drudgery Into
An Unbeatable Competitive Weapon
by: Michael Russer (a.k.a. Mr.
Internet®)
Taking a new listing is always a
bit of a double-edged sword. On one hand you have new potential
business, on the other there are a ton of details to address while
managing the listing through to its sale. Depending upon how
elaborate you are in supporting and marketing your listings, this
can take up a major portion of your time. And the more listings you
take, the more likely details will fall through the cracks and the
echoes of sellers screaming "What's going on with the sale of my
property?!" becomes louder.
This "do it yourself" approach
creates a major barrier to the number of new listings any agent can
handle at one time. The good news for you however, is that you are
about to learn a strategy that will free you up to take as many
listings as you want, have total control over what needs to get
done, and even gives you an unbeatable competitive edge during your
listing presentation. Sound too good to be true? —read on...
Systemize, Delegate, Automate
Listing Marketing Coordination (LMC) is the
process of handling all aspects of marketing a new listing and
keeping the seller informed up to and including the point of
sale. Effective listing marketing coordination consists of these
three parts:
-
Systemize
- a consistent set of steps and deadlines are created in template
form that will be used to execute the listing marketing
coordination process
-
Delegate
- have a Listing Marketing Coordinator run the process for you
-
Automate
- automate as many of the listing marketing coordination functions
as possible (i.e. automatic showing feedback, etc.)
To illustrate how these go
together, the following is an example of how one of my students,
Joan Prout of RE/mAX Villa REALTORS® in Jersey City, NJ uses
virtual assistant
Carrie Gable of Palatine, IL to handle all of her listing
marketing coordination details:
Pre-Listing
-
Joan gets a lead, sends VA
an e-mail with the name and address of lead.
-
VA adds the lead to her
Top Producer account along with the assigned campaign.
-
VA goes into a previous
listing on the MLS and grabs a photo of the building/home so
that VA can somewhat customize the documents.
-
VA adds the photo and
potential client’s information onto the cover sheet of our
pre-listing package. VA prints in color, binds the document,
and sends via DHL to the potential client.
-
Joan makes the follow-up
call after she receives the confirmation that the package was
delivered.
-
Joan meets with the
potential client.
Marketing Presentation
VA creates PowerPoint marketing presentation for Joan that
she goes over during her initial meeting that outlines all the
marketing activities that Joan does for her sellers through her
VA.
Actively Market the
Listing
Once Joan takes the listing, VA implements the New Listing
Checklist:
-
Enters the property in the
Hudson County, Garden State and NJ Multiple Listing Services
-
Adds property on
www.joanprout.com with multiple photos, links to showing
request forms, disclosures, flyers, condo fees, pre-inspection
reports and any other pertinent information
-
Creates a virtual tour for
the Internet
-
Designs and blasts out an
e-mail to database of 700+ prospective buyers
-
Blasts e-mail to the agents
in two of the MLS’s that Joan subscribes to
-
Produces color property
flyers (VA prints in-house and sends via DHL direct to seller)
-
Fax blasts a flyer to list
of 70 Real Estate offices
-
Writes and places
classified advertising
-
Sends Joan the Hot-line
script to record
-
Logs onto Joan’s computer
via
gotomypc.com and:
-
Adds a new folder in
Joan's InBox for the listing
-
Adds a rule to her
Outlook that will make all e-mails regarding the listing
move to a specified folder (by mls#, address, tour number,
Realtor.com
number, etc)
-
Adds a signature to her
Outlook with copy and links for the property so she can use
on the fly and save time
-
Enhance listing on
www.Realtor.com with copy, photos, links, etc.
-
Enhance the listing on
www.REMAX-NJ.com company website
-
Create an ad on
www.craigslist.com NJ real estate section
Tracking Listing Marketing
Activity
VA will e-mail or snail mail weekly reports to sellers with the
following information:
-
Realtor.com traffic
-
Virtual Tour traffic
-
Web Hits
-
REMAX-NJ.com traffic
-
Showing Feedback – gathered
via phone
-
Hotline calls
-
Summary of Marketing
Activities
It's exhausting just reading this list isn't
it?! Yet, nearly every item here is done for Joan by her Virtual
Listing Marketing Coordinator. This frees her up to take as many
listings as she wants while knowing that all the details will be
handled expertly. Now that is what I call "control"! Yet there is
more...
Turning Drudgery Into A Competitive Weapon
Clearly, most other sales professionals don't
have a prayer of competing with Joan for listings if they try to do
it all themselves. Also, what kind of reaction do you think a
prospective seller is going to have when they see that Joan has her
own dedicated "Listing Marketing Coordinator" that will execute a
huge array of marketing activities and give them comprehensive
reports on a weekly basis? With the help of her VA Joan has
effectively turned listing "grunt" work into a powerful tool to beat
out other listing agents and free her up to do what she does best.
So what does this kind of support cost?
According to Carrie Gable, Joan's VA, typical listing marketing
coordination packages executed by her team will run from $150 - $450
per listing, depending on your required list of tasks for each
listing. NOTE: The Prelisting and Marketing Presentation tasks
are extra. Keep in mind that each VA specializing in listing
marketing coordination will have their own pricing schedule.
Is it worth it? If you ask Joan I think you
will know what the answer will be. As a real estate sales
professional you have two choices: you can either be a slave to your
business, or you can have it serve you —which is it going to be for
your business?
Mr. Internet is the alter-ego of Michael J. Russer, an
internationally recognized Internet speaker, trainer, author, and
strategic consultant to the real estate industry. He's dedicated to
helping real estate professionals leverage their people skills into
profit on the Internet. You'll see his column on REALTOR® Magazine
Online every month and in the magazine quarterly. Send your Internet
questions to
help@askmrinternet.com or you can visit his Website at
www.russer.com
To receive help on any of your real estate needs, remember that
Advanced Access has a recommended
Virtual
Assistant program. New
Virtual Assistants are added regularly to our list, and you can rest
assured that the Virtual Assistant you work with is experienced with
Advanced Access products! We have received testimonials from
our clients regarding these special VA's so feel assured in that
they can help you with your AA product and provide a wide range of
services to you as well.
Advanced Access’ Third Annual
Most Impressive Website Contest
Welcome to the 2005 Most Impressive Website Contest
- our third annual promotion that provides our valued clients with
an opportunity to nominate a website designed and hosted by
Advanced Access for a special award. We know many of you
have worked diligently on your website and you deserve to be
recognized for your efforts.
Here's how it works: You may nominate your own
website, or any website hosted by us that you found on the Internet,
for one of the categories listed below. The nomination period will
run through June 15, 2005. All nominations will automatically be
entered into the 'Most Impressive Advanced Access Website'
category. Please submit your nomination into ONE CATEGORY
ONLY (even if you believe your website is the best in
multiple categories).
After the nomination period has
ended, the results will be compiled and voting will begin. The
winners of our promotion will be announced in the July 2005 Advanced Access Newsletter. Good luck to all of the participants, and we
look forward to receiving your nominations.
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