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Web Copy That Turns Clicks Into Closes
by: Michael Russer (a.k.a. Mr. Internet®)
REALTOR® Magazine - June, 2005
The copy you find on most real estate sales associates'
Websites makes for excellent bed-time reading, especially if
you are suffering from a bad case of insomnia! This is such a
lost opportunity, because with a little thought, structure and
effort your Web copy can launch a flowing stream of wonderful
and profitable new relationships with your online prospects.
The biggest mistake that sales professionals tend to make
with their Website content is using it to inform rather than
"engage" their visitors.
Attract, Engage, Interact
Keeping in mind that we live in a "scanner" society that
skims for things of interest rather than reading every word,
it is important that your site immediately grab their
attention on every page. The easiest and most powerful way to
do this is with attention-getting headlines. Your site can
have brilliant, engaging copy but it won't be seen or
appreciated if your visitors are not attracted to it in the
first place.
A great headline is one that appeals to the primary
emotional "centers" of your online target market. For example,
first-time buyers will certainly be attracted to:
"3 Steps To Beat Other Buyers To The Home
Of Your Dreams"
This headline works because it strongly addresses both fear
and opportunity as the primary emotions driving the typical
first-time buyer. Keep in mind that your headlines need to be
consistent with the emotional profile of your target
market. For example, this same headline would fall flat if you
used it on luxury property buyers.
The first paragraph after your headline is known as the
"lead-in" paragraph and its' main job is to continue building
interest so your visitors keep reading. Each paragraph after
that should address in some way the payoff implied in the
headline (i.e. provide the promised value). You will find that
your Web copy will even be more engaging if it is written in
first person. Just make sure most references to "I" are
re-written to "you," "your," "yours" etc. When done this way
it is like having a one-on-one conversation directly with your
online prospect - with them, not you, being the focus —very
powerful!
At some point in every page of your copy you want to give
the visitor a reason to interact with you. This could be done
through a compelling offer as covered in the
February 2005 Ask Mr. Internet® column or, with a "call to
interaction." This is where you propose a scenario to the
reader and have them generate questions that you can address
via e-mail.
This structural approach to writing Web copy is very
effective and straightforward. To see a great example of each
of these elements within sample Web copy geared toward
first-time buyers just point your browser at
www.onlinecopywizard.com
to download the PDF.
At this point you are probably thinking "Makes great sense,
but who is going to write all this awesome, deal-generating
copy?" Well, it you want it done right it's not likely to be
you...
Don't Write, Just Outline
Clearly, it will take a seasoned copywriter to capture all
the elements mentioned above and weave them into prose that
will captivate your specific target market. You can find
copywriters on any of the various virtual service provider
market places like Elance ( www.elance.com)
or Guru (www.guru.com).
Don't expect your copywriter to come up with the content,
that is your job. The following steps represent a very
structured approach to working with a copywriter for your site
copy:
- Identify Main Site Copy Sections - since
each lead may be handled differently depending upon where it
came from, it is important to identify these sources.
For example you might have a section on the difference
between Fixed and ARM mortgages
- Give Each Section A Title - just make it
something descriptive and benefit-oriented —don't worry, the
copy writer will turn it into a compelling headline.
Example: "Fixed vs Adjustable - which is best?"
- Bullet Point Each Section - identify 3 - 5
points that need to be expounded upon for each section.
Example:
- Affordability
- Risk
- How long you expect to own your property
- Overall costs
- Have Copywriter Interview You - over the
phone your copywriter will spend just a few minutes asking
you questions to flesh-out each section's bullet points.
Make sure they record the call so you don't have to pause
while they take written notes. This approach frees you up to
speak from a stream-of-consciousness.
- Copywriter Writes The Copy - make sure
your copywriter understands the emotional profile of the
market your site is targeting. Also, give them a copy of the
PDF mentioned above so they have a road map for properly
structuring each section of copy.
- Review and Edit - give the finished copy
to a third party for review and edit. Make sure the copy is
written in first person (using very few "I's"), and has all
of the structural components mentioned earlier.
The above needs to be completed for each section and
subsection of your site. When it's done just give the finished
masterpiece to your Webmaster for insertion into your site.
This may seem like a lot of work, and there is no question
it will take a dedicated effort. Keep in mind however that you
are not doing anything outside of your expertise because a
professional writer will be doing the heavy lifting of
converting ideas into relationship-building,
transaction-generating copy. And, once it is done, it's
done. You will have something so powerful and unique that your
site will stand head and shoulders above any of your
competition —and that makes it worth the effort!
Mr. Internet is the alter-ego of Michael J. Russer, an
internationally recognized Internet speaker, trainer, author,
and strategic consultant to the real estate industry. He's
dedicated to helping real estate professionals leverage their
people skills into profit on the Internet. You'll see his
column on REALTOR® Magazine Online every month and in the
magazine quarterly. Send your Internet questions to
help@askmrinternet.com
or you can visit his Web site at
www.russer.com
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Read the following from real estate
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