AA Customer Support Open Weekends!

Undergoes Major Expansion in Growth & Service!

Advanced Access Customer Support Department has been extremely busy over the past few weekends testing and refining the processes of our Weekend Support group. That's right, your eyes are not deceiving you, we are pleased to announce that as of July 15, 2005...

Advanced Access is Open for Weekend Support!

Last weekend Barry Lyals called in to our Advanced Access Support Department to leave a message and instead his questions were promptly and professionally handled by Scott Dietzel, one of the members of our WEEKEND Customer Service team. Barry later sent in this response to our Customer Survey:

"It would be of great service to me if you always supplied weekend support. - Barry - p.s. Scott was great, (Great Scott?) Very Professional!!!"

Barry, your wish has been granted!

From our staunchest advocate of weekend phone support, John Mayne has written in many times to us with requests for weekend telephone support... "Oh, just a thought ... have you guys ever thought how great it would be for all of us who do the majority of our business on the weekends to have LIVE WEEKEND TECH SUPPORT? I mean, it just came to me out of the blue! What a brilliant idea! But, I realize Advanced Access has had to downsize - after all, hardly ANY agents use your services, ergo there can't be a lot of money coming in ... well, maybe SOME day."

John, that day has finally come. We will be expecting your call tomorrow on July 16, anytime from 7:00am - 4:00pm Pacific Standard Time! :-)

On a serious note, Advanced Access' Customer Support Department has been quite busy expanding and renovating the department. Last month in our June Newsletter, we announced our completion of the expansion and renovation of the Customer Support Division to meet the needs of the dramatic growth that has occurred during the last 8-months. The recent expansion and renovation which began in April was completed three weeks ago with Customer Support staff moving into their new facilities under budget and on-time to begin new and expanded weekend coverage for 35,000 clients nationwide.

Effective immediately Advanced Access Customer Support staff will now offer new and expanded weekend coverage to its clients for both e-mail and phone inquiries. A well-trained and dedicated team will now offer complete Customer Support services on Saturday and Sunday, from 7:00 a.m. to 4:00 p.m. (Pacific Time); 10:00 a.m. to 7:00 p.m. (Eastern Time). The newly completed expansion and renovation included an increase in the number of Customer Support Representatives; a move to a new location within the building; new ergonomically-designed work spaces, and equipment and facilities upgrades. Aron Spegon, Director of Customer Service, commented on the completion of the move and expansion. "...This recent improvement will allow our well-trained staff to provide better cutting-edge service for current and future Advanced Access customers. This expansion and growth was needed, and is a very exciting development in our commitment to provide quality customer care to our expanding client base."

The newly completed Customer Support Center offers twice the space and seating as the previous configuration, and has allowed an increase of staff of approximately 30% from a year ago. Senior Management has announced plans to increase that number to reach 50% over the next few months, and has also upgraded and improved its candidate testing and evaluation process which now includes a comprehensive two-week training and testing period, technical aptitude, and personality testing programs. Customer Support staff is responsible for addressing thousands of inquiries daily. The recent improvements will allow Advanced Access to provide BETTER service and FASTER response times than ever before.

"This is actually the final and third-phase of an upgrade and improvement program that started in April of 2004," stated Gary R. Brackle, Vice-President of Affinity Marketing & Communications. "...During the last sixteen-months, senior management has been able to identify and prioritize three major areas that needed immediate attention. The first was a complete change of the architecture and overall configuration of our Internet Data Center; the second was a newly installed Toshiba DKT 3000 phone system, and just recently our newly completed Customer Support Center - all of which will allow us to provide a wide range of improved customer service."

Advanced Access currently holds Affinity Program Agreements with a total of seven State REALTOR^® Associations throughout the country, and three of the top five largest statewide REALTOR^® Associations in the United States. Current "preferred provider" agreements are in place with the Florida Association of REALTORS^®; the Illinois Association of REALTORS^®; REBR (Real Estate Business Resources) a wholly-owned subsidiary of the Kansas Association of REALTORS^®; the Oregon Association of REALTORS^®; the New York State Association of REALTORS^®, the North Carolina Association of REALTORS^®, and the Virginia Association of REALTORS^®.

We are looking forward to serving you with quality customer support Monday through Friday 7:00 am to 6:00 pm Pacific Time, and now on weekends 7:00 am - 4:00 pm. Call us TOLL FREE on our Customer Support Line at 866-518-1571.

You can also send an email to our Support Center: support@advancedaccess.com.

And, for online support, advice, and new and innovative ideas from your colleagues across the country, log-in to our Advanced Access Forums. Our forum members are intelligent and successful professionals who contribute their ideas, suggestions and good humor to this online support group. The Customer Support section of the forums is monitored by Advanced Access personnel for answers to your online questions. Check it out - it's lots of fun, and many of our forum members have become good friends. You will find the Advanced Access Forums in your Virtual Office - Support Center.

At Advanced Access, we sincerely appreciate your business and support and believe "The Key To Your Success is Our Service."


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