Advanced Access Blog

Outblaze is an email provider - mostly for small business enterprises. So for example, your company could use Outblaze as their email provider; *your* email provider and you may not know it.  So double check to be sure.

They are blocking mail from our servers - this means if you have outblaze and you use email forwarding instead of our POP3 option, you won’t get your emails.  This also means if you send IntelliCards to someone who is an Outblaze client, they will not get your email because IntelliCards are sent from our servers. This is, of course, regrettable.

Normally, if a provider blocks a company, the blocked company can contact the provider and work out a solution.  It’s usually just an automated filter that catches something and blocks you until you contact them and work it out.  “Work it out” usually means you just prove you’re a legit sender, etc.

In our situation with Outblaze, they are unwilling to even speak with us about it, and will not unblock us.  We have made every effort to resolve this, however, we are left with no options.

What we need are clients who are both AA clients and Outblaze clients to contact Outblaze and say, “hey I’m a client of yours and of theirs… what are you going to do to satisfy me as a customer?” If there is enough of a request, then perhaps they will rethink their position.

If you are confident your provider is not outblaze, you should have no worries. If you are not sure, we can help you figure out if you use Outblaze by checking the MX records for the domain at which you receive your email.

This entry was posted on Wednesday, July 2nd, 2008 at 8:35 am and is filed under Company and Product News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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