"Your tech support person couldn't have been nicer or more helpful. He was very patient with me as I am not real computer savvy when it comes to creating links, etc. He did a nice job and in a timely manner.”

Verdia Howard says:
http://www.verdiahoward.com/

"You guys get better and better. You have always been great, but you keep raising your own bar. No one comes close to you for patience, understanding and desire to make my website the best it can be. I would never consider anyone else to handle my website. You guys are stuck with me."

Bill Brannon says:
comehome2hiltonhead.com

I found out about Advanced Access at a recent CRS Technology class. I spent about a week reading everything on your web site, including all the customer testimonials and comments. I was a little unsure about taking this leap after being with Alamode for the past year. Once I decided to make the call, and I spoke with Casey Griswold , Director of Inside Sales, I knew I was with the right company. Casey definitely showed 'world class' customer service skills, and made me feel like I was back home and not a new customer. Casey advised me that Jay Jacinto would be contacting me shortly, and sure enough, I was connected with Jay in short order.

What impressed me about Jay was again, his 'world class' customer service skills, which apparently is the heart and soul of your company. At least that's what I feel up to this point. Jay e-mailed me, phoned me, responded quickly and proficiently to every question and request, and made setting up my new web site a pleasing and uncomplicated event. Jay gets two thumbs up from me!!

Joe Sands
http://www.joesandsrealtor.com

I just can't tell you how impressed I am with Advanced Access. I have looked at somewhere close to a bizillion webmasters. I can't find much out there that even comes close to you guys. PS - Michelle Gregory is WONDERFUL!!!

Michele Michaels
Lake Havasu, AZ
http://www.brentandmichele.com

"Dear Kristina, Justin, and the wonderful Support Staff at Advanced Access,

I just wanted to take a moment to thank you for everything! This letter is looong overdue, as I have been having success as an Advanced Access customer since 2001. I started with a basic website, and not only has that been a success, so has the custom company website that I built with Advanced Access. On top of that, my agents’ sites with you are also flourishing! Thank you, thank you, thank you Advanced Access for helping myself, helping Metro Realty, and helping Metro agents achieve website success!

First of all, Advanced Access helped to teach me how to run and maintain a good website. With my personal site, www.BradColeman.com, I would spend quite a bit of time on the phone with your customer support learning the basics from search engines to the Virtual Office. Your customer service reps were always helpful and willing to go the extra mile for me. This is what made me think of Advanced Access when it was time to do the company website!

Building www.MetroEstates.com was my next project. I decided to go for the Premium website so that we could make the Metro name stand out – and your site designer did just that! All of our websites together average over 50,000 unique visitors a month, and I must give thanks to Advanced Access for helping me to create a beautiful and effective website. Your designers even created an “intranet” where Metro agents can login, get information, and download forms that they need. That sure saves me time – I can be in 10 places at once. I could not have done it without your great support team and innovative Marketing Tips!

The thing I am most thankful for is the assistance and success you have brought to our agents. As you know, we work for them! Thank you for creating a special “Metro template” for us, and showing our agents how to use it. Without your support department, I would need to hire one of my own. Being able to set up a website for an agent in just one short week is so helpful in starting them off on the right track. We currently have over 10 Metro templates, and we just bought 10 more. Thanks Advanced Access – when it comes to a Real Estate website on any level - you’re the best!!

Thank you,

Brad Coleman
http://www.BradColeman.com

"I would like to take a minute to let you know how much we appreciate Michelle. From the first day we talked to her she has been very good to us. In the beginning, when we were confused, she stayed patient. When we were demanding, she was accommodating. She always answers our e-mail promptly, and always greets us cheerfully. On another subject, we love our site. Finally, a useful, attractive place to showcase our business! THANKS!!

Anyway, thought you should know what a great job Michelle has done, and is doing for us. In these days of questionable customer service she is a breath of fresh air."

Sincerely,

Dan Davenport

"Justin,

I asked Lindsay for your email so that I might say what a wonderful job she has done for me and my employer. She is always willing to take time when I call and responds to my emails quickly and thoroughly.

She has just recently helped us to make changes to our site and has done an excellent job in interpreting our needs. Please know that we are very pleased to have her as our customer representative.

We think she is a gem."

Laura Bossie and Lyn McCuen
http://www.lynmccuen.com

"Dear John,

This email comes as a compliment on your employee Timothy McCarty. He is happy, informative and very GREAT to work with. He has been helping me build my website for your company. Due to his excellence, I recommended him to one of my fellow agents @ Re/Max College Park, who has not signed up for your program yet. Hopefully she will be contacting Timothy soon. I told her "He is the Best!" Thanks for having such a fabulous staff!"

Respectfully,

Pamela-Susan Beeney
http://www.Pamela4re.com

"Jerra, I just wanted to take a minute to tell you how happy I am that I decided to purchase an Advanced Access website, back in April. Gary Gardner gave a class here at our board office (Santa Maria Association of Realtors), and although it took a little while to make the decision, I finally concluded that it was the right thing to do.

In the intervening months, I've discovered that my decision has been justified in many ways, and here are a few I'd like to share with you.

First, I am so pleased with the professional image it gives me. I appreciate the useful information in the weekly tips. I'm impressed with the new ways your team finds to make the site better looking, and easier to manage for me!

Probably most impressive is the excellent customer service I have received from my account executive, Jennifer Bouillon. She is so helpful, cheerful and willing to go the extra mile! She responds to my (usually frantic) emails in a timely fashion, and finds a solution to whatever challenge I give her.

Those are the most important reasons that would explain to you why I'm so happy with Advanced Access. Now I'm waiting for that one "hit" that will earn a commission for me --- it hasn't happened quite yet, but I'm confident it will!!

Thanks for everything!"

D'Ann Bartley
http://www.santamariarealestate.net

"Emily Fontes has single handedly won my adamant and dedicated advocacy for Advanced Access. As with all marketing I was approached by a well-scripted phone solicitor, and sold on the features and benefits of AA’s web services. I have had two other sites in the past and both have left me in the lurch as far as client support and actual problem solving. I am pleased to report that having Emily assigned to my account has been the best experience that I have encountered from a consumers point of view. (This includes the exemplary service I get from my personal shopper at a local retailer, service manager at an award winning new car dealership, and my account executive that handles my financial accounts.)

She has always listened to my concerns, then researched and found resolves that have surpassed my already high expectations. I have sent her information on competitors’ sites and she has responded immediately with well-researched and prepared responses that have consistently shown, that if fully utilized, my AA site can out-perform and out-feature the other sites that I have found. Emily has proven beyond a shadow of a doubt that she is not only an asset to your firms client support division, but a model to pattern the efforts of other account executives as well."

Kent Welsh
http://www.seattleonthemarket.com

"Thanks to my Account Executive, Sara Hernandez, for her quick response to my requests for site changes. You are the best Sara!"

Glenn Hellyer
http://www.GlennHellyer.com

Thank you, Kim! Your voice mail message confirmed what I thought. It is so great to know that I have you interested in me and my business. I am on the run most days. Just knowing when I leave you a message you will respond promptly makes my day better and my heart lighter! Many, many thanks. You are making it a whole new world for me so far as websites are concerned. You are greatly appreciated!

I have other vendors calling me every day to sign up for their services. No way! You are the greatest! I wish there were words to tell you what a difference you have made in my real estate career. I don't worry like I used to about "web presence." I know you are there to back me up. Means alot! Thank you again for being there."

And...

"You are the greatest! I am baaaaack! I looked at "about". Thank you so much for filling in the gaps. Life is still busy. I have had a few minutes to look at my site. I am so pleased. Thank you again.

Again, Kim, you have done a great job. Thank you from the bottom of my heart. You have been there when I could not be. You are greatly appreciated!"

Susan Youngblood
http://www.SusanYoungblood.com

"Hi Sara,

You are doing a great job. I just logged into my website and saw the changes you've made. They are fantastic!!! When you couldn't do things the traditional way, you found ways to get the job done as I requested. You are really on top of things. I really appreciate your help."

Linda Weatherholt
http://www.mauiseasidehomes.com