Meet the Dynamic Team!

Human Resources and Accounting

Randi Berggren
Office Manager

Randi Berggren joined the Advanced Access team in 2005. Randi began in the accounting department and in 2009 she was promoted to Office Manager. Before joining the Advanced Access team Randi gained valuable experience in accounting at a medical equipment firm.

As Office Manager, Randi is responsible for day-to-day functions of the Human Resources and Accounting department.

Randi states, “I want the employees to know that we do take their concerns and issues seriously, and we will be doing our best to quickly and efficiently help them with whatever their needs are. I want this to be a friendly, yet professional place for everybody to work and my door is open to anybody if they ever need assistance with something.”

Through her open door policy Randi strives to help Advanced Access’ employees achieve their utmost potential in customer satisfaction. Randi loves to learn and challenge herself; therefore she holds all new potential employees to the same standards and only finds the best employees to assist Advanced Access clients.

Randi was raised in Anaheim Hills, CA and is the youngest of five children. In her free time she enjoys cooking, gardening, watching movies, reading books, hanging out with friends and family including her puppy “Almond.”

Customer Support

Michael Lalonde
Director of Customer Service and Client Retention

Michael LaLonde began working here at Advanced Access in 2000. During this time, Michael has worked in nearly every department at Advanced Access which has enabled him to gain valuable experience and insight into the needs of our clients in order to help them achieve their online marketing goals. With his dedication and hard work Michael was promoted to management in January 2007. Michael worked his way up through the company to become the Director of Customer Service & Client Retention in August 2009. Prior to joining Advanced Access Michael received his real estate license and has worked in real estate finance.

As Director of Customer Service & Client Retention, Michael’s primary focus is on our clients and how he can make their experience with Advanced Access seamless and successful. He is very excited about the opportunity and he enjoys the challenge of making an already exceptional Customer Support department even better.

Casey Griswold
Director of Sales

Casey Griswold was promoted to Director of the Inside Sales Department in January 2006, and later in August 2006 added Client Retention to his team. For him, this represented the culmination of a five-year career move from a sales staff employee to member of the Directors Management Team.

Joining the Advanced Access family in September 2001, Casey was a member of our original Direct Sales Department, and quickly distinguished himself as an accomplished sales representative. Displaying uncanny sales skills along with detailed product and program knowledge, he was promoted to the position of Direct Sales Closer and continued to play an instrumental role in making that Department successful over the next three years. In early 2005, Casey was moved to the Inside Sales Team where his contributions and impressive skills continued, and eventually led to his promotion as Director.

Griswold is a California-native having been born in nearby Huntington Beach, and is the second-oldest of four children with two sisters and a brother, along with his Jack Russell Terrier, named “Jack.” His education includes attending technical school in Arizona, and prior to joining Advanced Access recorded over 10-years of sales-customer service experience.

When not in the office overseeing the day-to-day operations of the Inside Sales and Client Retention team, Casey enjoys poker, movies, and spending all of his free time with his family.

Anna Bourland
Marketing Manager

Chris Clelland
Director of Business Analysis

Christopher Clelland was chosen for his overall knowledge of our products and services, his loyalty, efficiency and his true leadership qualities.

Proving the theory of "leadership by example", Chris represents an ideal to which we all aspire in providing outstanding customer service. Hard-working and conscientious, Chris' organized approach to working with clients and company associates wins rave reviews from both our customers and his peers.

Chris was home schooled throughout middle and high school, then worked in construction, restaurants, retail sales, and direct sales before coming on board with Advanced Access. In his spare time, Chris enjoys playing guitar, playing soccer, going to movies, cooking...and of course, eating! Most importantly, Chris enjoys spending time when and where possible with the love of his life, his wife Fabi (short for "Fabiola") and his children Matthew and Alexis (Lexi).

Chris feels that being our Director of Business Analysis is the best job he has ever had, and that feeling is reflected in the exceptional service he provides to our valued clients.

Don Gibson
Director of Operations

Don Gibson is one of the newest members to join the senior management team here at Advanced Access in March 2007, as the Director of Software Engineering. Don brings over 23-years of programming experience in the industry along with an additional eight years of managing high-performance software developmental teams.

His duties here at Advanced Access involve overseeing the day-to-day activities of the software department and its personnel. This includes leading the software department in conceiving, designing, and developing customized, state-of-the-art application software. His goals and objectives include leading his team through the entire developmental life cycle, from conception to delivery and implementation in order to keep Advanced Access at the cutting edge of real estate industry products, programs, and services.

Don has "grown up" with the PC, as he has developed many innovative applications that are used on the World-Wide Web still today. His experience includes working at TRW, Ashton-Tate (now Borland), and Canon, and his teams have delivered quality software to countless numbers of customers across the country. A born and raised native of Southern California, Don enjoys a number of activities including playing the Blues on his many guitars, photography, spending time with his two children, Nicholas and Emily, and exploring the remote wild lands of California in his Jeep.