Press Release #0024

Advanced Access Upgrades Network For Improved Customer Support

Company Completes Second Of Anticipated Three-Phase Renovation And Upgrades

(Anaheim, CA – December 10, 2004) – In response to an increase of its customer base during the past year, Advanced Access has completed the second of a three-phase upgrade specifically designed to improve customer service. The recent renovation and expansion involved a complete change of the architecture and overall configuration of its Internet Data Center and Server Room, and a newly installed Toshiba DKT 3000 phone system.

The completed improvements follow the recent introduction of its new Classic Package 3.0™ Website earlier in the year referred to as “the NEXT generation of Website design for real estate professionals,” and precedes the highly anticipated final phase which will include the unveiling of its re-designed and upgraded company Website sometime during the next few weeks.

As its client roster has grown since 1998 with only 600 clients, Advanced Access has demonstrated its commitment to superior customer service by providing the latest in technological support to its approximate 35,000 customer nationwide. The expanded Internet Data Center currently features over 115 servers in a specially-controlled environmentally sealed room. The center is kept at a constant 67-degrees Fahrenheit, which features a separate air conditioning system, and also dual security entrances and firewalls. Access to the center is controlled by a Biometric Thumbprint ID System, and staff is always “on-call” 24-hours a day, seven days a week on a paging system in case of any system interruption or emergency. The upgrade will ensure that all Advanced Access Websites will now be stored on the most “state-of-the-art” equipment available on the market today.

Additional changes included a doubling of the actual square footage of the room, and the installation of a new and massive Uninterruptible Power Supply (UPS) to ensure that there is no break in power during peak times or sudden emergencies. The system also features offsite back-up facilities. The improvements will provide a better system that will allow staff to accommodate over 15-million e-mails which are delivered daily through the Advanced Access server network, and will help keep usage down to 35%-40% of total capacity. The improvements will also limit maximum capacity at peak times to only 60%.

Scott Johnson, Director of Software Engineering, stated “…Improvements of this kind will insure our commitment to superior customer service. It’s important that our clients have the utmost confidence in the overall reliability of our services and equipment.”

With the installation of the new Toshiba DKT 3000 phone system, Advanced Access will be able to utilize one of the most sophisticated and integrated phone systems on the market today. With an improved call management system, voice-mail and reporting features, staff will now have the tools to better track and record a quicker response time to incoming customer service-related calls. The system will be a welcomed improvement to the Customer Support and Website Follow-Up Divisions.

“This new system will better put us in line with our company vision of providing superior quality customer service to all Advanced Access clients,” stated Dave Eagle, Systems Administrator. He concluded, “…This new system is a welcomed improvement over the older system that simply had reached the end of its service life, and we will now be more in tune with more modern systems that feature the latest industry innovations in telephony technology and keep Advanced Access on the leading edge of superior customer service technology.”