Press Release #0033

Advanced Access Completes Customer Service Department Improvements With Renovated Center And Announces NEW Weekend Support

Industry Website Design And Hosting Leader Completes Third-Phase Of Company Improvements

(Anaheim, CA – June 15, 2005) – Advanced Access announced completion of the expansion and renovation of its Customer Support Division to meet the needs of the dramatic growth that the California-based firm has achieved in the real estate marketplace during the last 8-months. The recent expansion and renovation which began in April, was completed last week with Customer Support staff moving into their new facilities under budget and on-time to begin new and expanded weekend coverage for 35,000 clients nationwide.

Beginning the weekend of June 15-17, Advanced Access Customer Support staff will now offer new and expanded weekend coverage to its clients for both e-mail and phone inquiries. A well-trained and dedicated team will now offer complete Customer Support services on Saturday and Sunday, from 7:00 a.m. to 4:00 p.m. (Pacific Time); 10:00 a.m. to 7:00 p.m. (Eastern Time).

The newly completed expansion and renovation included an increase in the number of Customer Support Representatives; a move to a new location within the building; new ergonomically-designed work spaces, and equipment and facilities upgrades. Aron Spegon, Director of Customer Service, commented on the completion of the move and expansion. “…This recent improvement will allow our well-trained staff to provide better cutting-edge service for current and future Advanced Access customers. This expansion and growth was needed, and is a very exciting development in our commitment to provide quality customer care to our expanding client base.”

The newly completed Customer Support Center allows for twice the space and seating as the previous configuration, and has allowed an increase of staff of approximately 30% from a year ago. Senior Management has announced plans to increase that number to reach 50% over the next few months, and has also upgraded and improved its candidate testing and evaluation process which now includes a comprehensive two-week training and testing period, technical aptitude, and personality testing programs. Customer Support staff is responsible for addressing thousands of inquiries daily. The recent improvements will allow Advanced Access to provide BETTER service and FASTER response times than ever before.

“This is actually the final and third-phase of an upgrade and improvement program that started in April of 2004,” stated Gary R. Brackle, Vice-President of Affinity Marketing & Communications. “…During the last sixteen-months, senior management has been able to identify and prioritize three major areas that needed immediate attention. The first was a complete change of the architecture and overall configuration of our Internet Data Center; the second was a newly installed Toshiba DKT 3000 phone system, and just recently our newly completed Customer Support Center – all of which will allow us to provide a wide range of improved customer service.”

Advanced Access currently holds Affinity Program Agreements with a total of seven State REALTOR® Associations throughout the country, and three of the top five largest statewide REALTOR® Associations in the United States. Current “preferred provider” agreements are in place with the Florida Association of REALTORS®; the Illinois Association of REALTORS®; REBR (Real Estate Business Resources) a wholly-owned subsidiary of the Kansas Association of REALTORS®; the Oregon Association of REALTORS®; the New York State Association of REALTORS®, the North Carolina Association of REALTORS®, and the Virginia Association of REALTORS®.