ADVANCED ACCESS October 2002 Newsletter

October 2002 Newsletter

"You can't build a reputation on what you are going to do."
-- Henry Ford

ADVANCED ACCESS Gets "Into the Spirit"

During the month of October, witches, ghosts, ghouls and goblins have been skulking about the ADVANCED ACCESS headquarters in Anaheim Hills. Here are a few candid shots of our employees getting into the spirit of the holidays…

Our NEW Customer Service Division
Guarantees FASTER, More Efficient Service

YOU are our #1 Priority . . .

At ADVANCED ACCESS we recognize that YOU - our valued customer - are the only reason our company exists. We will always be thankful that although other options are available, you chose to trust Advanced Access with your business. In return for your confidence, we are committed to providing the most INNOVATIVE products, the LATEST technology to make your job easier, and most importantly, RESPONSIVE and efficient customer service.

YOUR satisfaction has always been our number one priority. We're excited to be part of a larger company with more valued clients than we had ever imagined, and we realize that in order to ENSURE your success, we need to take our customer service to a new level.

Top Notch Customer Service

Customer Satisfaction begins with the people we carefully select to carry out the day-to-day duties of meeting your needs. We employ a team concept with your success as our goal. To accomplish this, we choose only top-level Customer Service Representatives to serve our valued customers. We feel very fortunate that we've retained all of the same friendly, helpful people with whom you've already worked.

How Does The New Customer Service Plan Benefit Me?

An entire TEAM to serve you - Under our new plan, we don't just have one contact person to manage your account; instead we've restructured our concept so ALL of our customer support representatives work together for your benefit. You now have your personal "power team."

IMMEDIATE response time - What this means is that when you call in, instead of having to wait for your assigned representative to return your call, you will be immediately connected to a highly skilled agent. In the unlikely event that all of our agents are busy with calls, you will be put through to voice mail, which will allow the very next available representative to call you right back.

Response to your e-mails in 24-48 Hours - When you e-mail us, your request will be assigned to a representative, and you will receive a confirmation with an "Issue Number." If your request is a "quick change" the representative will take care of it for you. If it is a design change we will send it to the design department to be completed and we'll let you know when we're finished.

ONE Direct Number, ONE Direct E-mail Address - "What was that person's extension?" "How do you spell that person's e-mail address again?" "What was their NAME???" These concerns are a thing of the past. No longer will there be any need to remember more than one phone number or e-mail addresses. Just one of each.

Toll Free - (866) 518-1571
E-mail - Support@AdvancedAccess.com

(Be sure to post these on your computer and in your address book!)

The above phone number and e-mail address put you next in line to a Customer Service Representative. This way, it doesn't matter how busy one Representative might be; an entire team is working for you.

Expanded Hours of Service. Effective immediately, we have expanded our hours of service for two additional hours per day. Our new hours are from 7:00 a.m. to 6:00 p.m. Pacific Time, Monday through Friday.

Accountability - All of your Customer Service Representatives share the same database, so they know everything we've been doing with your account. They are each well equipped with all the necessary tools to ensure that your questions are answered right when you call or e-mail. If your question requires further research, we have managers standing by. All of this means FASTER and more RELIABLE service for you.

Our Goal is Your COMPLETE Satisfaction

We know that you will be delighted with the extraordinary level of service in our new Customer Support system. We have thoroughly tested the technology behind our system, and we will be closely monitoring our response time and YOUR success with our new system. Nothing is more important to us than your satisfaction, and as always, we welcome your comments, suggestions, and feedback. If there is anything we can do to make your experience with ADVANCED ACCESS more pleasant, please do not hesitate to contact us ANYTIME.

As always, we thank you sincerely for your business and support. Don't forget our NEW Customer Service HOTLINE with ONE Direct Number, and ONE Direct E-mail Address:

Toll Free - (866) 518-1571
E-mail - Support@AdvancedAccess.com

Congratulations Sherry Downie: 2nd Place Winner
in our Hawaii Success Contest

We thought you would enjoy reading Sherry's inspiring success story about the self confidence she gained through her ADVANCED ACCESS website:

"I really was not looking for a web designer when I got the call from ADVANCED ACCESS. I had only been in the "business" for a couple of months. I was never a very confident person really so it did surprise some people that I would even venture into this line of work. When I got the invitation to join ADVANCED ACCESS, my first thought was, 'I can't possibly tell this guy I don't know how to turn a computer on and you want me to manage a 'web something or another.' I am not sure what made me say yes except that I needed to give myself a fighting chance if I wanted to be successful.

Well in a few short weeks I was up and running. I was so amazed at the help I got from the support team and customer service, and I needed a lot of help. I started bragging about MY site and all the choices I had in my business. I started doing better in my presentations -- I displayed my site proudly on anything and everything. I read, studied, and copied all the marketing newsletters to better improve myself. Even with all this new "stuff" I was doing I lacked something. I was very intimidated to work with "higher" end buyers. I don't know why I just was. I realized it was a big hindrance in this line of work but I wasn't sure what to do about it.

Well, ADVANCED ACCESS to the rescue. I was looking at my e-mail one day and there was a letter from a buyer who had come across my site. His family had picked me out of all the Realtors® because of my site. I was so happy as I read how impressed they were and couldn't wait to meet me. Then it happened, I saw that they wanted a high priced home and I just nearly died. I thought of all the agents I could refer them to. It sounds kind of crazy now looking back. I guess I made up my mind that I just had to force myself to deal with this once and for all and it was going to start with this family. They came into town and I sold them a house, the most expensive home I have ever sold. They also mentioned that they could not believe how great the customer service was here. I am sooooo over my phobia. I am very pleased with my progress.

This letter isn't going to remark how much my production has improved, although it has. I am not going to tell you about going from low to higher end property although I have. This letter is all about a girl who answered the phone one day and said 'I deserve a chance to be a great agent not just have a job as one.' If I had not had that site I would still be questioning whether I could handle the wide diversity of people you meet in this business. Deep down I always thought I was smart, with my ADVANCED ACCESS website and marketing tools I proved it.

I am not afraid of change anymore and I certainly can do anything I put my mind to.

Thanks for everything,
Sherry Downie"

Update on our Premium Marketing Service

In our June newsletter we introduced our Premium Marketing Service for those who don't have the time to implement the ideas sent to you every week in our Marketing Tips.

To demonstrate how successful you can be when some of the marketing ideas we send you every week are implemented, we thought it would be valuable for you to hear about some of the "real world" success our clients have enjoyed.

The best part about our Premium Marketing packages is that we provide you with all of the information you need to implement these programs yourself! You don't have to subscribe to our Premium Marketing Service to make your website succeed. The Premium Marketing Packages were designed for those who don't have the time to spend implementing our weekly ideas to your website.

Click here to read some of our "Case Studies" for some of our Premium Marketing Package subscribers:

You can be a Success Story TOO!

We shared the above case study as an example of the steps you can take yourself to MAXIMIZE your Internet presence. If you read our weekly marketing tips, you'll find how easy it is to get started with your own link program. Why don't you check out some of the "paid placement" search engines, and you can decide what's best for YOU!
Using our handy "Quality Link Network" you can submit your site to any or all of the links included in this reference.

If you don't have the extra time available, we offer our Premium Marketing Service Division. YOU choose the level which best suits your personality, marketing requirements and budget. Click here for more information about our Premium Marketing Service.

Transform Your Site into a Halloween Haunt

Have you seen the Holiday Designs available to change the "look" of your website? Our new Classic Package is a "dynamically generated" website, which means you can control ALL of the pages and sections of your site from your Virtual Office. If you desire, you can literally transform your site instantly with the click of a mouse.

An occasional re-design of your site lets the consumer know that you're constantly reviewing and revising the content to keep it "fresh" for the viewer. Our goal in developing the new Classic Package was to create the ability to change the look of your website while keeping the time and expense to a minimum.

In the Classic Package, you can keep your information the same while dramatically changing the layout, colors and graphics. With hundreds of style choices, you have the option of being very creative with your online presence. As you can see from the image above, this design changes the entire look of your website and adds a seasonal greeting.

So, if you have the new Classic Package, feel free to check out the seasonal designs and change the look of your website today! For more information about upgrading to the new Classic Package, click here or e-mail us at support@advancedaccess.com.

Visit us at the
REALTORS® Conference & Expo in New Orleans

ADVANCED ACCESS' Sales Department is packing up their Exhibit Booth and getting ready to fly to New Orleans for the Annual National Association of REALTORS® Convention and Trade Show on November 8-11th in New Orleans. Expected attendance is over 20,000 REALTORS® and guests.

We're looking forward to the opportunity to meet new and existing clients in New Orleans, and expect the trade show to be exciting and successful for all of us. You are welcome and invited to come over and say hello - our Booth Number is 1254. It's always great fun to meet and talk with our clients across the country. Looking forward to seeing you there!

If you aren't able to attend the conference, but you know some of your colleagues and friends will be attending, please send them over to our booth. Be sure to ask them to give YOU credit for referring them to us.

If one of your referrals purchases a website, Intellicards, or any of our other services from us, it will be our pleasure to add a free month of hosting to your existing contract with our compliments.

September 2002 | Back to Main Page | November 2002