May 2006 Newsletter

"A mother is a person who seeing there are only four pieces of pie for five people, promptly announces she never did care for pie."

-Tenneva Jordan

ADVANCED ACCESS’ Fourth Annual Most Impressive Website Contest


Last Year's Most Impressive Website Winner -
Cheryl Bray

 

Welcome to the ADVANCED ACCESS 4th Annual 2006 Most Impressive Website Contest – this year, we have some exciting changes in our annual contest. We have brought in some of the top industry experts as "Judges" and they will be critiquing and analyzing all of the websites nominated by YOU.

If you are American Idol fans rooting along with one of the current finalists, you will be thrilled join in the spirit of competition and send in a nomination of your personal ADVANCED ACCESS website, or any other ADVANCED ACCESS site that you admire, to be critiqued by our 'Celebrity Judges".  Once our highest judge scored sites are selected in each category, we will unleash the voting to you, our valued clients.  "America will have voted" and we will "dim the lights" and announce who will be the next 'Website Idol' in ADVANCED ACCESS' Most Impressive Website Contest.  Of course, no 'Idol' contest would be complete without the comments, critiques, and wisdom from the "Celebrity Judges" - Maria Patterson, Executive Editor - RISMedia's Real Estate magazine, Allen F. Hainge, President - The Allen F. Hainge CyberStars®, Chad Golladay, President & Editor in Chief - Broker Agent News, Terry Light, HomeSurfer and RealEstateABC, and Terry Watson, International Speaker..

The nomination period will run through May 19th, 2006, at 12:00 midnight (Pacific Time). Please submit your nomination into ONE CATEGORY ONLY (even if you believe your Website is the best in multiple categories).

Nomination Category Selections:

Best Homepage - Also known as "curb appeal." When you enter the homepage of this site does it WOW you, catch your eye in some way, does it appear colorful and well organized, or is it just plain awesome?

Best Lead Generator - If your Website is simply a lead generator for you and you know it, select this option. Please enter some comments that will be displayed on the voting page to let people know why you think your site is the best. (Give us some numbers; tell us how you capture your visitors, etc.) If you see a Website that you think is incredibly effective and does a great job of capturing the users' information, submit your entry in this category.

Best Company Site Does your Website represent your company or firm like no other?  This site can showcase the parent company or firm that carries the bulk of your reputation across the country.  Perhaps this company Website is the reason that you get more traffic than any other, and with the exposure or publicity that the larger, well-known company generates, take a moment to review any possibilities that may have come to your attention during the past year!

Best Use of a Template - Does the site use one of our standard designs, but looks completely revamped? Is the color, style or the navigational buttons and header graphics simply extraordinary?

Best Use of a THEME - In creating a successful Website, it's important to define WHO your audience is. When you visit this site, do you find a repetitive theme throughout the pages within? Do you know this site is geared specifically toward a certain market segment such as first time homebuyers or boomers?

Best Use of an AA Feature - Does the site find a unique use for one of the features offered by ADVANCED ACCESS? We consider an AA feature to be any of the sections in the Virtual Office, including slideshows, local partners, favorite links, community links, bulletin board, listings, testimonials, free reports, about page, and more...

Most Original Content - Does the text in this Website entice you to explore further within its pages? When you view this Website you might be asking yourself, "Who did they hire as a copy writer?"

Most User Friendly - Do find this Website to be incredibly well organized, and you know instantly where you need to go to find what you're looking for?  Review the site as a potential client or consumer, and enter the Website as if you didn’t know the first thing about real estate or how the process actually worked.  This is an effective method to review and grade your own Website as well!

Submit your nomination in any of the above categories by May 19th, 2006, at 12:00 midnight (Pacific Time).

Good luck to all of the participants, and we look forward to receiving your nominations.
 


 

ADVANCED ACCESS Expands Management Team

ThumbsupThe ADVANCED ACCESS Senior Management Team has proudly announced the promotions of four distinguished individuals to new positions and duties within our company ranks. Jeremy Rivera and Brett Wood, both former Customer Support Representatives have been promoted to Customer Support Supervisors; while former New Account Specialist, Angela Cortez has been promoted to New Accounts Specialist Manager, and former Website Marketing Specialist, Audrey Seiberling has been promoted to Website Marketing Specialist Manager.

Jeremy Rivera has worked in the sales/customer service industry for approximately 9-years, and continues to work for Trinity Church as the Director for a volunteer program that teaches computer job skills to unemployed people in the Yucaipa/Redlands area. Jeremy is quick on his feet, and is eager and always ready to face new challenges at a moments notice, and he has been a valued asset to the ADVANCED ACCESS family since May '2005.

Brett Wood has worked in the sales/customer service industry for approximately 10-years. Before joining the ADVANCED ACCESS family, Brett was a self-employed network technician, servicing some 10-20 clients for over three years. Brett has been a member of the ADVANCED ACCESS family in August '2005, and enjoys the friendly atmosphere among staff members.

Angela Cortez has served in the sales/customer service industry for approximately seven-years, and enjoys the” friendly family” atmosphere here at ADVANCED ACCESS. Her warm smile, dedication, and support of her team members has made Angela a welcome part of the ADVANCED ACCESS family since January '2004.

Audrey Seiberling has over 12-years experience in the Sales/Customer Service industry. She was a member of the ADVANCED ACCESS extended family beginning in March ‘2004, and worked in Customer Service for over 10 months. She re-joined ADVANCED ACCESS in the Customer Service Department after a brief absence, and later became a welcomed addition as a Website Marketing Specialist in September, ‘2005. Audrey was, and is still one of the most popular and accomplished Customer Service representatives recognized by her peers.

Aron Spegon, Director of Customer Service, stated “…We are extremely confident in the abilities of those that we have chosen to accept these extraordinary responsibilities involved in the continued growth of customer service here at ADVANCED ACCESS.”

The Senior Management Team and the entire staff here at ADVANCED ACCESS congratulate Jeremy, Brett, Angela and Audrey and wish them continued success in their new duties, and in increasing our ability to serve YOU better.
 


 

A Tale of Two (types of) Cities
by David Lereah, NAR Chief Economist

Well, the boom is over and most of our nation’s hot housing markets are cooling. Home sales are off 5 to 20 percent in some markets that were once setting annual sales records. But there have been no signs of bubbles bursting as of yet. Real estate activity began slowing about six months ago, and – perhaps with some fingers and toes crossed – our nation’s housing industry is managing a soft landing. And quite nicely, thank you. It is true, some of those “hot hot hot” markets are experiencing more of a cooling down than are others, but there is also a silver lining to that: some of America’s non-boom markets are showing signs of life.

During the real estate boom’s five-year run (2001 to 2005), about 65 of the 135 metropolitan areas on which the National Association of REALTORS® tracks price data experienced robust price appreciation. The households living in – and investors investing in – those 65 boom markets during those five years enjoyed substantial equity gains on their properties and no doubt engendered the envy of non-boom homeowners and investors. Indeed, to the dismay of the remaining 70 metro areas, the boom seemed to discriminate as it passed over them. But today, the housing coin has flipped – sales are softening in (former) boom cities and gaining momentum in non-boom cities. It appears the haves and the have-nots have reversed places.

What is driving that reversal of fortune? The answer is: affordability. Quite simply, affordable metros are in favor and unaffordable metros are experiencing a correction. Let’s look at both situations.

Affordable Metros
The recent real estate boom seemed to have bypassed Denver, Salt Lake City, Houston, and Albuquerque, New Mexico; now those markets are raising some eyebrows. In recent months, they have shown a pick up in sales activity. What all four of these metros have in common is a healthy local economy (evident in their job creation figures) and affordable housing prices. It is becoming increasingly clear that in the aftermath of the boom, households are now seeking affordable property to purchase (and live in). For example, there are cases where households living in pricey northern California neighborhoods (such as San Francisco) are moving from an area where the median home price is a lofty $730,000 to areas with substantially lower median home prices. Denver and Salt Lake City – as well as some still-hot markets like Las Vegas and Phoenix – could be the fortunate recipients of that trend.

Another way of viewing a healthy housing market is to look at the direction of months’ supply of homes available for sale (the housing inventory). The top ten metros ranked by the largest year- over-year decrease in months’ supply in February, reveals that nine out of those ten areas are affordable markets. Led by Austin, Texas, which experienced the largest decrease (falling from a 5.0-months’ supply in February 2005 to 4.3-months’ supply in February 2006), the remaining nine metros were Houston, San Antonio, Raleigh-Cary, Albuquerque, Mobile, Fort Myers-Cape Coral, Kansas City, Beaumont-Port Arthur, Texas and Baton Rouge. Only Fort Myers-Cape Coral, Florida experienced the real estate boom and has a median home price higher than the national median home price.

Again, all of these metros share the two characteristics that are attracting future home buyers – a healthy local economy and a relatively low median home price. I expect these metros as well as other affordable and healthy metros to exhibit slow- to moderate growth during the remaining months of this year.

Boom Metros
Phoenix, Naples, Florida, and Washington, DC all experienced the boom during the past five years, but are now showing strong signs of cooling. What they all have in common are a history of robust price appreciation and a healthy local economy. Ranking the top ten metros by the largest increase in months’ supply (which is a sign of a “cooling” market) in February reveals that all ten metros were boom metros. From first to tenth are Phoenix, Palm Bay-Melbourne, Florida, Pensacola, Florida, Chicago-Naperville, Hagerstown-Martinsburg, Tucson, Orlando, Boston, Washington DC, and Worcester, Massachusetts. Phoenix experienced the greatest increase, where its months’ supply rose from 1.2 months in February 2005 to 5.6 months in February 2006. Sales in all of these metros have also fallen within the past 6 months.

A Happy Ending
The good news is that affordable metros are beginning to expand while boom metros are cooling into a soft landing. There have been no bubbles bursting, as predicted by so many academics and Wall Street analysts during the past several years. The last time a bubble burst was in Boston in 1990/91.What happened in Boston? It experienced a negative local economic event – a sharp recession. During that time, Boston lost 15 percent of its labor force and the months’ supply of homes climbed up to a remarkable 16 months! Something had to give so prices tumbled downward for the next four years. The difference between Boston’s experience and today’s cooling metros is the health of the local economy. Boston’s economy experienced a contraction, while our boom markets all possess healthy, expanding economies. With job creation and income growth, households will continue to have the wherewithal to purchase property even in cooling local markets. That is a perfect recipe for a soft landing.

Reprinted from REALTOR® Magazine [May, 2006] with permission of the NATIONAL ASSOCIATION OF REALTORS®. Copyright 2006. All rights reserved.
 


 

Spring/Summer Convention & Trade Show Schedule Announced

tradeshow

Please stop by and say hello to our staff when they visit your part of the country during any of the upcoming Trade Shows and Conventions. The following appearances have been scheduled during the next month:

May 17-19, 2006
National Association of REALTORS®
2006 Midyear Trade Expo

Marriott Wardman Park Hotel
Washington, DC

June 7-8, 2006
California Association of REALTORS®
California REALTOR® Showcase

Sacramento Convention Center
Sacramento, CA

June 21, 2006
WCR Chicago Chapter 2006 Vendor Expo

Marcello's
Chicago, IL

We are looking forward to seeing you at any of the events listed above. Be sure to stop by and say hello – we always enjoy talking to our clients across the country. And, if you bring a friend or colleague who may be interested in purchasing a website, we have a special gift for you.
 


 

ADVANCED ACCESS Featured Client of the Month Carol Westerman

FeaturedHISTORY & HER START IN THE INDUSTRY

Carol Westerman, (www.itsnotmagic.com) was born in Champaign, Illinois, attended the University of Illinois majoring in Education, where her father was a professor in the Engineering Department. Her ADVANCED ACCESS Website has become one of the better known sites on the Internet, as unique as her slogan – “It’s not magic, it’s hard work,” is her Website moniker – a caricature of Carol in a genie outfit floating on a magic carpet, and being summoned from her bottle! Her education and early career was in the field of education, and later she earned her Master’s Degree in Elementary School Education.

She is the middle child of three, and has both an older and younger brother. She moved to California, and has worked in a number of notable school districts including the Fullerton, Placentia, and Burbank educational systems. She has also taught extension classes in education at renowned Pepperdine University. She eventually earned her administrative credentials from the University of California at Northridge.

In 1986 Carol, her husband Stewart and newborn son, Stuart, then moved to the Santa Clarita Valley, near the Magic Mountain area. Her husband, who was a successful Broker and investment consultant, was from New York, and they met in here in California, and later married. Carol has been a successful REALTOR® since 1990, and it was because of her solid family “home-life” that she was able to concentrate the 70-90 hours a week that it took to become even more successful as real estate representative during the lucrative years that the industry had to offer.

In 1999, that spirit would be tested, as her husband Stewart would pass away after an extended battle with brain cancer. Her spirit and commitment to her profession unbowed, Carol continued to distinguish herself and later was awarded the RE/MAX Lifetime Achievement Award. Her son, Stuart age 19, now attends college at the College of the Canyons, majoring in engineering physics.

HER IMPRESSION AND REFLECTION ON THE REAL ESTATE INDUSTRY

FeaturedClientCarol offered her insight into the current status of the real estate industry and its effect on the role of modern-day REALTORS®. “…The industry has definitely had its ups and down, and until recently, we all have had a pretty good ride. It seems that now, more moderate prices are leveling the playing field, and more and more we are seeing actual prices symbolic of the wagers that new buyers are actually achieving. While at the same time we anticipate some leveling off of prices, I am very hopeful that we do not see a repeat of the nineties with numerous foreclosures and such.”

She continues, “…Everyone has the opportunity to be AS SUCCESSFUL as possible, and so it is crucial to provide them with all the necessary information that I have at my disposal.”

HER OFFICE’S MARKET – THE SOUTHERN CALIFORNIA AREA AROUND SANTA CLARITA VALLEY

Carol and RE/MAX of Valencia, Inc., the #1 RE/MAX office in the world, serves the communities and surrounding areas of Santa Clarita Valley including Valencia, Newhall, Val Verde, Agua Dulce, and Saugus. Brokers John & Alice O’Hare (who Carol states are “the best Brokers in the world”), have teamed-up with Carol and worked long and hard hours to earn that honorable distinction!

CAROL WESTERMAN TELLS WHY ADVANCED ACCESS?

She recalls her early introduction to ADVANCED ACCESS. “…That was in 1999, and I think at that time my office had someone who was very good in Website design and organization. It seemed to me that when I looked at some examples of his product, I kept seeing the same kind of themes and designs. I wanted more variety and when I took a look at ADVANCED ACCESS, I saw more choices and tailored looks to “fit” the individual. The Websites that I reviewed and their purpose was so much clearer and it seemed to me that the Website “fit” the person much better than some others that I was looking at. The ADVANCED ACCESS Websites offered more potential for growth, and of course the staff at ADVANCED ACCESS always was there and able to assist me, by talking me through the changes and additional things that I wanted to do at any time.”

Carol added, “…I felt so strongly about ADVANCED ACCESS, that I contacted and wrote e-mails to the RE/MAX leadership to encourage them to choose ADVANCED ACCESS, and make them a part of the Approved Vendor Program. I am not a real “teckkie” or Internet person; I am more of a teacher-person, and really like having my hands-on experience with my clients. But with ADVANCED ACCESS I also have a Web presence that serves as a guide to them for real estate educational purposes. I am able to say, “check this out, check this link,” and actually supplement what I do and say, with information that helps them understand and learn what I am actually trying to do throughout the buying or selling process, and what a real estate transaction entails.”

THE FINAL WORD

Westerman offered this final bit of insight…”I love what I do, but I don’t have to have a solid diet of real estate. I have sold over 900 houses to clients here, and right now, I have an excellent client base that more than keeps me busy. Currently, I am sitting here in my sales office, selling eighteen, thirty-four hundred square foot homes. I live on the edge of the Los Angeles National Forest, and my ADVANCED ACCESS Website provides me with the tools to educate and inform older long-established clients, my newer ones, and those who are just “surfing the Internet” for someone to contact about starting their real estate experience.”

“Working with an area builder, I have been privileged to work with this new community development. ADVANCED ACCESS certainly provides me the needed flexibility that my business, at this stage needs! I really do think of my Website as my “guide at my side,” which helps me educate and make those pieces of information that I have readily available to real estate consumers – at whatever level they are at that specific time. Having a partner like ADVANCED ACCESS is making that journey much more enjoyable, and of course, successful at the very same time! With my ADVANCED ACCESS Website, I am able to offer real estate education, and not only accomplish this, but in addition, can have a bit of levity on my site, that enables visitors to “lighten up a bit,” and enjoy the fun side of perhaps the most important financial decision that they will make in their lifetime. For that, I have enjoyed my relationship with ADVANCED ACCESS the most!”



 

Recognize Memorial Day with Patriotic Banners and Designs

On Memorial Day, May 30, 2006, we pay tribute to those who have served and those who died serving in order that we might live in freedom.



Originally called Decoration Day, Memorial Day is a day of remembrance for those who have died in service to our nation.
 



 

Shown above are a few of the many beautiful and patriotic banners available in our graphic library to commemorate the holiday.  In addition to the graphic banners, you can choose between two Classic Package design styles (examples below) to devote the home page of your website to this holiday of remembrance.
 

 

In your Classic Package, you can make the changes directly through your Virtual Office.   To view our selection of graphics, go to your Virtual Office and click on Design Center, then click on File Library.  Under the ‘Public Categories’ dropdown you will find our list of hundreds of graphic images at your disposal.   The collages under the ‘Memorial Day’ and ‘Patriotic’ categories are both appropriate for the month of May. 

 

Any of our customer support representatives would be happy to assist you in adding the Memorial Day banners or website styles to your site.  Simply give us a call TOLL FREE 866-518-1571 or e-mail us at support@advancedaccess.com.
 


 

ADVANCED ACCESS Sales Team Marketing Tip
“The Importance of Embracing Internet Technology”

Paulby Paul Cox, Regional Sales Manager

I think that one of the problems many agents will have years from now is one of the same issues that faces them today -- working with current Internet technology. I work with so many agents that are still reluctant to embrace the Internet as a tool that can undeniably help their business. I would say this includes establishing a professional Web presence, obtaining e-mail contacts, and electronic branding.

As the housing market continues to ebb and flow, Real Estate Professionals will need to sustain a constant, informative, dynamic, and increased presence on the Internet. The personal Website they build and develop will need to be updated over time to become an important part of their business. They will want to continue to grow and utilize the Internet if they are to be successful in the real estate industry. Current studies by a variety of industry researchers have indicated that 77% of new potential homeowners or buyers will rely on the Internet to find their home and real estate agent. It is for this reason alone that successful and professional real estate agents will need to continue to find innovative ways to utilize the Internet to their advantage. The people, who are visiting their site, will need to find it interesting, informative, and useful in their journey in making one of the most important financial decisions of their life.

Specifically speaking, I think more agents could use e-mail technology as a communication, marketing and branding tool. I know most of the agents are using e-mail, but I believe that they can do this much more effectively. Instituting this powerful marketing medium will decrease their overall costs to run their business, give them more time and ultimately, put more commissions in their pockets.

Recently, I had an agent ask me if they could print one of our IntellicardsTM (e-mail marketing postcards) and mail that out to their database. I understood why the agent asked and it was because they did not have that many e-mail addresses. I hear this at nearly every office I visit. Gathering e-mails should start at the beginning of the sales cycle and agents should start to make this a habit. Once the addresses are saved, communicating with a large audience becomes less time consuming and is so inexpensive that it nearly eliminates the need to print or mail anything. The agent is then able to continuously brand themselves to their past clients thus increasing the opportunity for more referrals and repeat business.

The first step and the hardest step in starting something is just that, STARTING! ADVANCED ACCESS provides you with your Website and the IntellicardsTM Lite or IntellicardsTM e-mail marketing solution. You also have access to our FREE and UNLIMITED seven-day-a-week customer service in order to help you achieve this confidence and success now and for the future. We would love to help you continue to integrate technology as an important part of your marketing and advertising campaign to help further your reputation and business! So dive in, get started and give us a call!

Paul Cox is a Regional Sales Manager for ADVANCED ACCESS serving the State of Illinois. He travels extensively making educational and informative presentations at conventions, Association trade shows, tech expos and office meetings. His presentations range from 20-minutes to 2-hours, and cover a wide range of current topics to meet your Internet Marketing needs. To find out more about Paul Cox, you can visit his Website at www.paulcoxjr.com, or contact Paul about scheduling a visit at your next office meeting or perhaps a speaking engagement at your State or local tradeshow and convention. Send Paul an e-mail pcox@advancedaccess.com, or call him on his Direct Line at (630) 415-9239.



 

Featured Employee of the Month: Jeremy Rivera

jeremyJeremy began his career at ADVANCED ACCESS as a member of our Customer Service Department, and was recently promoted to the position of Customer Service Supervisor.  Prior to joining the ADVANCED ACCESS team, Mr. Rivera held some interesting jobs.  He once worked at Riley's Log Cabin (an apple orchard) as a tour guide.  His position as a tour guide included archery, and throwing knives and tomahawks.  Jeremy also paid his way through college and plans on completing his degree in Computer Science soon.

Growing up in Yucaipa, California gave Jeremy the opportunity to enjoy the wide open spaces near San Bernardino with his family.  Taking advantage of the wilderness, his father even had a teepee in the yard, and a fair amount of horses.  Jeremy also grew up with his older brother, Jared, and his older sister, Keturah.

In his spare time, Jeremy teaches a basic computer skills class at Trinity Church in Calimesa for the unemployed.  He also enjoys spending time with his lovely fiancée, Jessica - also a talented member of the ADVANCED ACCESS team.  He says that Jessica is "his penguin" because penguins mate for life.  He and Jessica love watching various comedy television series on DVD, especially The Muppet Show, The Simpsons, and The Family Guy.  You will often find Jeremy engrossed in a good video game, or eating his favorite food, Sushi.

Jeremy is also fascinated by language.  He is semi-conversational in Spanish, Japanese, and German, and is self teaching himself to be fluent in each. He has also learned a lot of greetings from other languages such as, Korean, Thai, Vietnamese, French, and Russian. Jeremy states, "my dream would be become fluent in 10 different languages by the time I am 30."  With his drive and talent, we have no doubt that he will succeed.

Jeremy is quick on his feet, and is eager and always ready to face new challenges at a moments notice, and he is a valued asset to the ADVANCED ACCESS family.  Aron Spegon, ADVANCED ACCESS Director of Customer Service, remarks, "Jeremy's level of dedication to providing unparalleled service is they type others should envy! He consistently goes far above and beyond to help our clients."  Jeremy says that he "enjoys the opportunity to take a basic website and transform it to reflect the client's personality. I also enjoy taking a difficult situation and resolving the concerns of each client so that they can hang up the phone happy."

Here's what some of our valued clients have said about Jeremy:

"you have been absolutely amazing to work with!! I really appreciate how quickly you respond; your follow through; and your helpful, kind attitude." - Nancy Beck

"He was patient and explained things in a manner that was easy to understand. He spent the time that I needed, not making me feel rushed or not knowledgeable. He was pleasant, educated and willing to help." - Sherry Lane

"He made my whole day with his friendliness and willingness to help me." - Marlin Milligan
 


 

On the Lighter Side
From Reader’s Digest “Joke Central - Virtual Hilarity”

My 50-something friend Nancy and I decided to introduce her mother to the magic of the Internet. Our first move was to access the popular "Ask Jeeves" site, and we told her it could answer any question she had. Nancy's mother was very skeptical until Nancy said, "It's true, Mom. Think of something to ask it." As I sat with fingers poised over the keyboard, Nancy's mother thought a minute, then responded, "How is Aunt Helen feeling?"

— Joke contributed by Catherine Burns

 

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